"Cloud9 Assists" - Support
“Cloud9 – a fresh new consultative approach” – In our free ‘as is’ audit, Cloud9 will ratify all aspects of a business, from the ground up, sanity checking; connectivity, expenditure, LAN and site systems. Cloud9 operate alongside its stakeholders ensuring total transparency. As part of this health check, Cloud9 offers a no obligation detailed report outlining improvements, causes for concern and best practice suggestions.
Our board takes an active role in the deployment of our products and services. Cloud9 is strategically positioned to respond to our stakeholder requirements and are fast acting in the instance of an issue. It is paramount to keep sight of our commitments and ensure that our delivery is a smooth, together with a great customer experience.
Cloud9 hold extensive qualifications in change management – ITIL, CHAMPS2 – Our overall proposition is to provide “Communications that adapt to your environment” Cloud9 are dynamic, fast moving and perfectly positioned to advise upon change in products, services, operational variants and ‘Cloud’ telecommunications, be that an entire, or partial migration.
“We are 24/7 – 365 days a year” – Cloud9 customised support; on-site, remote hands and/or pro-active monitoring. Cloud9’s pre and post sales care is of the highest quality and is strategically positioned to respond to our stakeholder requirements, offering back to back tier one carrier service level agreements, clearly maintaining expectations. No waffle, just clear, honest support.