We are – a strategic tier one
Our Proposition the supply of flexible & future proof technologies that adapt to your environment
Where we are Cloud9’s office of operations is based at Innovation Birmingham Campus. This centralised location is perfectly positioned to support our stakeholders’ requirements in every which way.
Our method Our approach is predominantly designed to be “Discovery”. We listen to the needs and offer true bespoke, value add solutions for our clients. We evaluate new solution and technology offerings, together with sanity-checking existing infrastructure to ensure smooth transition and great customer experience.
Products & solutions We pride ourselves on the quality of our service, and place great emphasis on providing real value-add solutions. Bespoke support contracts, 24/7 365 days a year, ensuring service is tailored and most importantly, fit for purpose.
Our pre- and post- sales care Although technology drives our business, what steers it is our commitment and customer satisfaction. Cloud9 is strategically positioned to respond to our stakeholder requirements, offering back to back tier one carrier service level agreements, clearly maintaining expectations. No waffle, just clear, honest support.
“Cloud9 enabled us to establish additional communications within hours – we have an array of reporting and flexibility which we did not have before”
“We are extremely happy with the service we receive from Cloud9, who support our Alcatel telephone system. They are always quick to respond to any problems we may encounter and are a pleasure to deal with”
“I have to say that Cloud 9 were a breath of fresh air, they were proactive in getting in touch & provided fantastic consultancy on what solution was best for us. When we had some updates done to our old system in the interim the engineers we not only knowledgeable on the old system that we had in place, but managed to set everything up as we needed it & ensured they didn’t leave until the job was complete. I can’t recommend Cloud 9 enough”
“Having relocated our business from Yorkshire to Derby the new offices required a reasonable amount of electrics and data cabling to be updated. With a move date of the 27th Dec and keys only received on the 10th Rob’s team set about the task extremely efficiently ensuring all was completed in good time regardless of the tight timelines. Excellent work, a company I would highly recommend”